JS Support Ticket is a powerful and easy to use support system that helps you to provide support system elegantly.
JS Support Ticket is a trusted open source ticket system. JS Support ticket is a simple, easy to use, web-based customer support system. User can create ticket from front-end. JS support ticket comes packed with lot features than most of the expensive(and complex) support ticket system on market.
Major Features
- Unlimited Tickets
- Strength & Flexibility
- Easy to Use
- Notifications & Autoresponder
- Responsive Design
- User Fields
- Unlimited Departments
- Shortcodes for the My Tickets and New Ticket Form
- Email Templates
- Priority
- Attachments
- Fully Customizable & Configurable
- Easy To Translate
Add Ticket Support system in your wordpress website so you can help your customer in profesional way. Delivering enterprise-level quality and features, backed by a name you can trust.
Unlimited Tickets
No limit on tickets at both side front-end and admin. They can create unlimited tickets. Admin can limit user ticket on email base.
Strength & Flexibility
JS Support Ticket is built using WordPress best practises both on the front and the back end. This results in an efficient, robust and intuitive plugin.
Easy to Use
Ticket system build on the basis on latest style. You will find it very easy to use.
Notifications & Autoresponder
Autoresponder is the term used for acknowledgement email dispatched when a new ticket is created in helpdesk. You can configure it, and also modify the content as well as layout. Email notification send to admin and user on certian action i.e reply ticket, close ticket etc
Responsive Design
Full responsive layouts, user can use ticket system from his laptop, tablet or smart phone. Layouts auto adjust according to devices.
User Fields
Custom fields are required in scenarios, wherein additional information from clients is required. For example, if a client registers his account, additional information like company name, company profile etc. would be required, OR while submitting tickets related to technical issues, server access is required in tracing technical issues. This can be gathered by using Custom Fields. You can create different types of custom fields i.e text field, drop down, check box, date, text area.
Unlimited Departments
Create departments that relates to the various business units in your organization. It will be sale, support, billing, you can create any department in admin panel. User will select department when he create the ticket.
Email Templates
Customize the predefined email templates that can be sent to users when alerts are set. Avoid the time spent to create the alert message every time you need to set one.
Priority
Priority associated to the ticket defines the importance that is to be given to the ticket. Change the priority of the Ticket from High or Medium or low from the Priority field. Admin also define prority color admin panel.
Attachments
JS Support Ticket allows your customers to attach files with their messages.
